Final Sale
All Ascension Alchemy eye pillows and other physical wellness products are final sale.
Due to the personal-use nature of these products, returns and exchanges are not accepted for change of mind, preference, or other discretionary reasons.
Please review product descriptions and photographs carefully before completing your purchase.
Damaged, Defective, or Incorrect Orders
If an order arrives damaged, defective, or the customer receives an incorrect item, please contact Ascension Alchemy promptly after delivery.
Please include order information and photographs of the item and packaging when possible so the issue can be reviewed.
When appropriate, Ascension Alchemy will arrange a replacement, refund, or other reasonable resolution.
Shipping
Orders will be prepared and shipped within the timeframe stated at the time of purchase whenever reasonably possible.
If an order cannot be shipped within the stated timeframe, Ascension Alchemy will communicate with the customer regarding the delay and provide any cancellation or refund options required by applicable law.
Ascension Alchemy is not responsible for shipping delays caused by carriers, weather, natural events, incorrect shipping information supplied by the customer, or other circumstances outside its reasonable control.
Incorrect Shipping Information
Customers are responsible for providing a complete and accurate shipping address.
If an order is returned because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply before the order can be resent.
Lost or Missing Orders
If tracking indicates a problem with delivery or an order does not arrive as expected, customers should contact Ascension Alchemy so the shipment can be reviewed with the carrier.
Contact
Questions regarding physical product orders, shipping, damaged items, or incorrect orders may be submitted through the contact information provided on the Ascension Alchemy website.
